Resume

HOLLY A. (VAN ORMAN) FITZPATRICK
108 Northfield Road
Erving, MA  01344
(413) 522-4244
hollyvan@hotmail.com

Experience:

Manager of Student Services Systems
University of Massachusetts Continuing & Professional Education
Hadley MA
2006 – present

Major responsibilities include:

• integration of student self-enrollment registration process for CPE into PeopleSoft student information system
• determination of process and system changes to enhance automation of various CPE processes
• working with the Office of Information Technologies on custom modifications for CPE of the PeopleSoft SIS system
• department project manager of CPE website (www.umassulearn.net)
• testing of PeopleSoft upgrades
• implemented use of automatic class requisites
• writing ad hoc queries for administrative and operational staff
• production support for problems with registration and records, advising and scheduling issues

Systems Development Manager
Retail Brand Alliance Inc. (formally Casual Corner Group, Inc.)
Enfield, CT
2000 – 2006

Major responsibilities include:

• managing a team of senior specialists and senior analysts responsible for various systems including merchandising, wholesale, financial and European applications
• responsible for overall systems design and analysis, testing, review of technical specifications, project management, functional overviews, training, staff development
• previously have functioned as manager/project leader for applications including E-Commerce, production, warehouse and auto-replenishment
• Software packages included JDA Merchandising and wholesale, E3 Auto Replenishment, Blue Cherry (CGS) production, WM (Manhattan Associates) warehousing, CommercialWare E-Commerce and various in-house developed systems.

Senior  Manager
CBSI Inc.
Springfield, MA
1998 – 2000

• Consultant assigned to Casual Corner Group, Inc. Initially employed during implementation and conversion of new merchandising (JDA) and financial systems (JDE). After initial implementation was retained for implementation of new warehouse system (PKMS).

Project  Manager
Systems, Software, Support Inc.
Northfield, MA
1992 – 1998

Major responsibilities include:

• research, design and recommend computer hardware and software for a diverse client base including educational institutions, manufacturing, publishing and scientific firms
• purchasing including negotiations with vendors on pricing and delivery
• provide technical support for both customers and in-house staff
• determine appropriate routing of client problems and questions
• responsible for implementing new procedures for contract administration and billing processes
• function as technical liaison between administrative and technical staff for billing, product identification and project status
• responsible for end-user training in LAN concepts and usage, network administration and applications
• contract administrator for both hardware maintenance and support contracts

Contract Programmer
University Information Systems
University of Massachusetts
1995 – 1998

• Contract programmer for student information systems group. Various analysis, design and programming tasks. This was a telecommuting position.

Senior Analyst/Programmer
University Information Systems
University of Massachusetts
1983 – 1992

Major responsibilities included:

• analysis, design and implementation of numerous systems and programs during tenure with the Student Systems, Operational Support and Human Resource groups
• team leader for production support and maintenance team
• administrator for department local area network, include planning, maintenance, budget administration and training
• chair of UIS LAN committee charged with deciding future direction of LAN and micro-computers
• project leader for investigation of new Financial Aid management system
• project leader for installation of integrated Financial Aid management system using the Information Associate’s SIS system as a base
• project leader for installation of annual regulation release for Information Associate’s Financial Aid vendor software
• chaired and served on various search committee
• designed training program for new staff members
• trained staff on systems and technical topics

Education: B.S. in Business Administration with Honors
Rochester Institute of Technology
Rochester, NY